Contents -- List of Figures and Tables -- Foreword -- Notes to the Reader -- Acknowledgments -- Overview -- PART I Auditing Fundamentals -- Chapter 1 Basic Terms and Concepts/Part IA -- Chapter 2 Purpose of Audits/Part IB -- Chapter 3 Types of Audits/Part IC -- Chapter 4 Audit Criteria/Part ID -- Chapter 5 Roles and Responsibilities of Audit Participants/Part IE -- Chapter 6 Ethical, Legal, and Professional Issues/Part IF -- PART II Audit Process -- Chapter 7 Audit Preparation and Planning/Part IIA -- Chapter 8 Audit Performance/Part IIB -- Chapter 9 Audit Reporting/Part IIC -- Chapter 10 Audit Follow-up and Closure/Part IID -- PART III Auditor Competencies -- Chapter 11 Auditor Characteristics/Part IIIA -- Chapter 12 Resource Management/Part IIIB -- Chapter 13 Team Membership, Leadership, and Facilitation/Part IIIF -- Chapter 14 Conflict Resolution/Part IIIC -- Chapter 15 Communication Techniques/Part IIID -- Chapter 16 Interviewing Techniques/Part IIIE -- Chapter 17 Presentation Techniques/Part IIIG -- Chapter 18 Process Verification and Validation/Part IIIH -- PART IV Audit Program and Business Applications -- Chapter 19 Audit Program Management/Part IVA -- Chapter 20 Business Applications/Part IVB -- PART V Quality Tools and Techniques -- Chapter 21 Fundamental Quality Control Tools/Part VA -- Chapter 22 Quality Improvement Tools/Part VB -- Chapter 23 Descriptive Statistics/Part VC -- Chapter 24 Sampling Methods/Part VD -- Chapter 25 Process Capability/Part VE -- Chapter 26 Qualitative and Quantitative Analysis/Part VF -- Chapter 27 Cost of Quality/Part VG -- Appendix A ASQ Code of Ethics -- Appendix B Notes on Compliance, Conformance, and Conformity -- Appendix C Example Guide for Technical Specialists (or Subject Matter Experts) -- Appendix D The Institute of Internal Auditors Code of Ethics.

Appendix E Audit Quick Reference for ISO 9001 and ISO 19011 -- Appendix F Certified Quality Auditor Body of Knowledge -- Appendix G Example Audit Program Schedule -- Appendix H Example Third-Party Audit Organization Forms -- Appendix I Example Audit Reports -- Appendix J Product Line Audit Flowchart -- Appendix K First and Second Edition Contributors and Reviewers -- References -- Recommended Readings -- Glossary -- Index.