Contents -- Preface -- Introduction: What Is Performance Consulting, and Why Do It? -- PART ONE: The Mental Model for Performance Consulting -- 1 The Need Hierarchy -- 2 The GAPS! Logic -- PART TWO: The Science of Performance Consulting -- 3 Identifying Business and Performance SHOULDs -- 4 Identifying the "IS" for Business and Performance -- 5 Identifying Causes and Solutions -- 6 Contracting with Clients -- PART THREE: The Art of Performance Consulting -- 7 Building Partnerships with Clients -- 8 Reactive Entry: Reframing Requests for Solutions -- 9 Proactively Identifying Performance Consulting Opportunities -- 10 Q&A with the Authors -- Closing Thoughts -- Glossary -- Tools to Download -- References -- Associations and Certifications -- Resources -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- About the Authors.