COVER -- Contents -- Introduction to Production and Operations Management -- Strategic Operations Management -- Demand Forecasting -- Production Processes,Manufacturing and Service Operations -- Design of Production Systems -- Production Technology and Technology Management -- Long-Range Capacity Planning -- Facility Location -- Facility Layout -- Design of Work Systems -- Production/Operations Planning and Control -- Aggregate Planning and Master Production Scheduling -- Resource Requirements Planning -- Service Opeations : Planning and Scheduling -- Shop Floor Planning and Control -- Project Management -- Quality Management -- Maintenance Management -- Introduction to Materials Management -- Materials Planning and Control -- Purchase Management -- Stores Management and Materials Handling -- Inventory Management -- Just-In-Time Systems -- Supply Chain Management -- Enterprise Resource Planning -- International Operations Management -- Appendices -- Index.