COVER -- CONTENTS -- PART I : Conceptual Framework -- Education Management:Quality Perspective -- The Secret Behind a Winning Organisation. -- Decisions In Education Management -- Six Essential Steps For Organisational Excellence -- Institutionalising Ethics in Organisations -- PART II : Strategic Issues -- Decision Making - The Financial Angle -- Insurance Education: Creating An Awareness -- Higher Education: Industry-Academic Interaction -- HRD: Key To Competitive Advantage -- Corporate Governance -- Organisational Communication: Strategic Issues -- Educational Institutions-Industry Interface Amidst Changing HRD Scenario -- PART III : Organisational Dimensions -- Conflict Managment In Organisations -- Creativity And Innovation For Organisational Success: The Role Of Training -- T.Q.M.: Key to Organisational Success -- Negotiation Skills -- Reward Management -- Effective Internal Communication -- Effective Appraisal System For Quality And Productivity -- Empowering the Employee -- Empowerment or Else? -- PART IV : Culture Building Aspects -- Value-Based Management -- Developing Emotinal Intelligence in Younger Generation -- Corporate Gita: Lessons for Management, Administration and Leadership -- Towards a Better Working Culture -- Managerial Ethics -- Concept of a Corporate Religion -- PART V : Emerging Concerns -- Artificial Intelligence vis-a-vis Human Intelligence: A Pedagogical Analysis -- Business Process Re-Engineering -- Management Education: Road Ahead -- Holistic Education: Some Viewpoints -- Corporate Plans as Commitments -- Understanding The Linkages Of HR Sub-System -- Human Resource Management In Information Age: A Process Perspective -- Culture and Technology: Few Viewpoints -- Quality Services In Schools: Some Psychological Considerations.