COVER -- CONTENTS -- PART I : FOUNDATIONS OF COMMUNICATIONS -- COMMUNICATION BASICS -- COMMUNICATION MEDIA AND TECHNOLOGY -- ENGLISH LANGUAGE - A MEDIUM OF EXPRESSION -- READING SKILLS -- PART II : ORAL COMMUNICATION -- ORAL COMMUNICATION -- ORAL COMMUNICATION FORMS -- INTERVIEWS -- MANAGEMENT PRESENTATIONS -- MEETINGS AND CONFERENCES -- PART III : WRITTEN COMMUNICATION SKILLS -- EFFECTIVE BUSINESS WRITING -- LETTER WRITING -- BUSINESS LETTERS -- OFFICE COMMUNICATION -- EMPLOYMENT LETTERS -- BUSINESS AND TECHNICAL REPORTS -- RESEARCH REPORT WRITING -- BUSINESS AND RESEARCH PROPOSALS -- PART IV : LABORATORY MANUAL -- KNOW YOUR SKILLS AND CLASS MATES -- READING SKILLS -- LISTENING SKILLS -- CONVERSATION SKILLS -- NEGOTIATION SKILLS -- PRESENTATION SKILLS -- WRITING SKILLS -- WEB ASSIGNMENTS -- REFERENCES.