Cover -- Contents -- Preface -- 1 An Era of Change -- 2 The Traditional Model of Public Administration -- 3 Public Management -- 4 The Role of Government -- 5 Public Enterprise -- 6 Public Policy and Policy Analysis -- 7 Strategic Management -- 8 Personnel and Performance Management -- 9 Financial Management -- 10 E-Government -- 11 Managing External Constituencies -- 12 Public Management in Developing Countries -- 13 Accountability -- 14 Conclusion: A New Paradigm for Public Management -- References -- Index.