Title -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 Mentoring As an Art -- The Story of Mentor -- Helping Agents -- New Visions -- Mentoring's Many Forms -- A Variety of Mentoring Relationships -- A POTENT LIFE EXPERIENCE -- Mentors Are Special Helpers -- The Extra Mile -- PART 2 Is Mentoring for You? -- Investing in Others -- Your Investment in Mentoring -- The Empowering Mentor -- Mentor Self-Development -- PART 3 Understanding Mentees' Needs -- Adapting to Change -- Fostering Positive Self-Image -- Managing Change -- Dealing with Gray Areas -- PART 4 Positive Behaviors -- Seven Types of Mentor Assistance -- Shifting Context -- Listening -- Identifying Feelings -- Listening for Motivation -- Productive Confrontation -- Providing Appropriate Information -- Delegating Authority and Giving Permission -- Encouraging Exploration of Options -- PART 5 Behaviors to Avoid -- Avoiding Negative Behavior -- The Problem with Criticism -- Healthy Alternatives -- The Problem with Advice -- Information vs. Advice -- The Problem with Rescuing -- PART 6 Mentor-Mentee Gains -- Developing a Partnership -- Making the Most of the Relationship -- Anticipated Gains -- Determining Mentee Expectations -- Checking Mentee Expectations -- Developing a Mentor-Mentee Agreement -- PART 7 Special Situations -- Mentoring and Changing Demographics -- Cross-Gender Mentoring -- Cross-Cultural Mentoring -- Identifying Cross-Cultural Contributions -- Mentoring by a Supervisor or Manager -- APPENDIX -- Author's Comments on the Case Studies -- Case Study: Ika (Page 27) -- Case Study: Pam (Page 40) -- Case Study: Ray (Page 53) -- Case Study: Eddy (Page 70) -- Case Study: Mary Jane (Page 82) -- Additional Reading.