TRUST AND POWER ON THE SHOP FLOOR -- Contents -- Preface -- Prologue -- CHAPTER 1 Paradoxes on the shop floor -- 1 Introduction -- 2 The shop floor in stories -- 3 A 'new world of work' -- 4 Responsibility in a technological age -- 5 Motive, research questions, and objectives -- CHAPTER 2 New production concepts -- 1 Introduction -- 2 Frederick Taylor: The 'One best way' -- 3 Socio-Technical Systems Design: Participative Democracy -- 4 Lean Production: The elimination of waste -- 5 Business Process Reengineering: The redesign of business processes -- 6 The Mini-Company Concept: People make it happen -- 7 Evaluation -- CHAPTER 3 Case studies -- 1 Methodological approach -- 2 Case study: Ceramic Multilayer Actuators Roermond -- 3 Case study: The Aachen Glass Factory -- 4 Comparison of the Roermond and Aachen cases -- CHAPTER 4 Evaluation -- 1 Recapitulation -- 2 Basic beliefs, social criticism, and intellectual tradition -- 3 The manager as ethnographer -- 4 Socio-dynamic conditions: Trust and Power -- Appendix: Trust: a review -- 5 Philosophical analysis of industrial organisations -- 6 The design and development of a responsible industrial organisation -- Appendix 1: Philosophical ethics: diversity, strengths, and limitations -- Epilogue -- Samenvatting -- References -- Acknowledgements -- Curriculum Vitae.