Front cover -- Contents -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Chapter 1. Why focus on software deployment -- 1.1 What makes software deployment so difficult -- 1.2 Why have a Software Deployment Method -- 1.3 The Software Deployment Team -- 1.4 The Software Deployment Method -- 1.4.1 Phase 0: Prepare for deployment -- 1.4.2 Phase 1: Refine and promote the plan -- 1.4.3 Phase 2: Deploy software -- 1.4.4 Software deployment method: A continuous process -- 1.5 Software deployment best practices -- 1.6 The readiness plan -- 1.7 Solution Assurance Review -- 1.8 Software solution work products -- 1.9 Software deployment: A two-way street -- Chapter 2. Roles and responsibilities -- 2.1 Internal team -- 2.1.1 Enterprise Business Sponsor -- 2.1.2 Stakeholders, sponsors, and project leads -- 2.1.3 Global Project Lead -- 2.2 Team IBM -- 2.3 IBM Client Team -- 2.3.1 IBM Client Executive -- 2.3.2 IBM Client Representative -- 2.3.3 IBM Client IT Architect -- 2.4 IBM Software Team -- 2.4.1 IBM Software Sales Representative (SSR) -- 2.4.2 IBM Specialty Software Sales Representative (SSSR) -- 2.4.3 IBM Software IT Architect (SWITA) -- 2.4.4 IBM Software IT Specialist (ITS) -- Chapter 3. Software deployment best practices -- 3.1 Identify an Enterprise Business Sponsor and stakeholders -- 3.2 Centralize software fulfillment -- 3.3 Implement a license management tool and process -- 3.4 Hire deployment services -- 3.5 Determine your deployment readiness -- 3.6 Commit to self-sufficiency -- 3.7 Define a time-to-value and ROI strategy -- 3.8 Communicate and market the vision -- 3.9 Software deployment workshop -- Chapter 4. Value realization -- 4.1 Value statement and value timeline -- 4.2 The buying decision -- 4.3 Return on investment -- 4.3.1 Hard (tangible) ROI.

4.3.2 Soft (intangible) ROI -- 4.3.3 Realizing value with hard and soft ROI -- 4.3.4 ROI must support the business strategy -- 4.3.5 An approach to analyzing ROI -- 4.3.6 When business goals are met, everyone wins -- 4.3.7 Example ROI: Current value -- Chapter 5. Software deployment Phase 0: Prepare for deployment -- 5.1 Step 0: Create the Software Deployment Team -- 5.1.1 Owners and participants -- 5.1.2 Inputs, tasks, and outputs -- 5.1.3 Benefits -- 5.2 Step 1: Review the deployment documentation -- 5.2.1 Owners and participants -- 5.2.2 Inputs, tasks, and outputs -- 5.2.3 Benefits -- 5.2.4 Documentation review tips -- 5.3 Step 2: Develop a high-level deployment plan -- 5.3.1 Owners and participants -- 5.3.2 Inputs, tasks, and outputs -- 5.3.3 Benefits -- 5.4 Step 3: Establish the deployment partnership -- 5.4.1 Owners and participants -- 5.4.2 Inputs, tasks, and outputs -- 5.4.3 Benefits -- Chapter 6. Software deployment Phase 1: Refine and promote plan -- 6.1 Step 4: Refine the deployment plan -- 6.1.1 Owners and participants -- 6.1.2 Inputs, tasks and outputs -- 6.1.3 Benefits -- 6.2 Step 5: Finalize the deployment plan -- 6.2.1 Owners and participants -- 6.2.2 Inputs, tasks, and outputs -- 6.2.3 Benefits -- 6.3 Step 6: Conduct the initial deployment kickoff meeting -- 6.3.1 Owners and participants -- 6.3.2 Inputs, tasks, and outputs -- 6.3.3 Benefits -- Chapter 7. Software deployment Phase 2: Deploy software -- 7.1 Step 7: Achieve the quick deployment wins -- 7.1.1 Owners and participants -- 7.1.2 Inputs, tasks, and outputs -- 7.1.3 Benefits -- 7.2 Step 8: Execute the deployment plan -- 7.2.1 Owners and participants -- 7.2.2 Inputs, tasks, and outputs -- 7.2.3 Benefit -- 7.3 Step 9: Identify new business needs -- 7.3.1 Owners and participants -- 7.3.2 Inputs, tasks, and outputs -- 7.3.3 Benefits -- 7.4 Step 10: Update the business plan.

7.4.1 Owners and participants -- 7.4.2 Inputs, tasks, and outputs -- 7.4.3 Benefits -- Chapter 8. Managing software deployment projects -- 8.1 Project timing -- 8.2 Getting started -- 8.3 Managing the success of your first project -- 8.3.1 Managing at the milestone level -- 8.3.2 Handling project management challenges -- Chapter 9. Managing global software deployment projects -- 9.1 How the coverage model works -- 9.2 Global deployment checklist -- 9.2.1 Global level activities (primary, full-time coverage) -- 9.2.2 Local sites (secondary, part-time coverage) -- 9.2.3 Local sites (tertiary, on-demand coverage) -- 9.3 More about the global deployment activities -- 9.3.1 Identify the Enterprise Business Sponsor -- 9.3.2 Obtain a list of software deployment locations -- 9.3.3 Arrange full-time and part-time coverage -- 9.3.4 Arrange on demand (tertiary) coverage -- 9.3.5 Conduct bi-weekly meetings with global deployment teams -- 9.3.6 Checkpoint deployment satisfaction -- 9.3.7 Provide regular progress reports -- 9.4 A global deployment coverage example -- Chapter 10. Software deployment resources: Support, education, tools -- 10.1 License management -- 10.1.1 Taking control of software licenses -- 10.1.2 IBM Tivoli License Manager -- 10.2 Communication tools -- 10.2.1 Instant messaging, Web conferencing, and team workplaces -- 10.2.2 Easy Access Portals -- 10.3 Self-help -- 10.3.1 Problem management -- 10.3.2 License acquisition and entitlement with Passport Advantage -- 10.3.3 Software maintenance via Passport Advantage -- 10.4 Premium support -- 10.5 Education -- 10.6 Deployment services -- Appendix A. Software solution work products -- Work products used by SDM -- Work product examples -- Architecture decisions document -- Architecture overview -- Business context diagram -- Component model -- Component flow model -- Current IT environments.

Current business organization -- Envisioned goals and issues -- Current IT standard -- Mapping business initiatives to projects -- Mapping projects to proposed products and solutions -- Non-functional requirements -- Operational model -- Project description -- System context diagram -- Systems context diagrams for an integration architecture -- Use cases -- Viability assessment -- Appendix B. Software deployment checklist -- Software deployment steps -- Phase 0: Prepare for deployment -- Step 0: Create the Software Deployment Team -- Step 1: Review the contract content and critical deployment documents -- Step 2: Develop a high-level deployment plan -- Step 3: Establish a deployment partnership -- Phase 1: Refine and promote the plan -- Step 4: Refine the high-level deployment plan -- Step 5: Finalize the deployment plan -- Step 6: Conduct deployment kickoff meetings -- Phase 2: Deploy software -- Step 7: Achieve quick deployment wins -- Step 8: Execute the deployment plan -- Step 9: Identify new business needs -- Step 10: Update the business plan -- Appendix C. Global software deployment checklist -- Global-level activities executed by global deployment lead -- Local sites (secondary 'part-time' coverage) -- Local sites (tertiary 'on demand' coverage) -- Appendix D. Additional material -- Locating the Web material -- Using the Web material -- How to use the Web material -- Glossary -- Related publications -- Online resources -- How to get IBM Redbooks -- Help from IBM -- Index -- Back cover.