Cover -- Contents -- Preface -- Introduction -- Part One: Exploring the New Frontiers of Public Administration -- 1 Public Administration: Not Entirely of the Past and Not Yet of the Future -- Public Administration -- The Formative Years -- Thirty Years of Reforms -- Widening Gaps -- Open System of Governance -- 2 What is Different About Serving in the 21[sup(st)] Century? -- Difficult, Complicated, Complex -- Citizens as Creators of Public Value -- Serving Beyond the Predictable -- 3 A New Synthesis of Public Administration -- An Enabling Framework -- A Broader Definition of Public Results -- An Expanded View of the Role of Government -- Leveraging the Collective Power -- Public Administration as a Co-evolving System -- 4 Preparing Governments for the Challenges of the 21[sup(st)] Century -- Serving Beyond the Predictable: Emergence -- Anticipative Capacity -- Inventive Capacity -- Innovative Society -- Building Resilience -- Public Policies and Resilience -- Adaptive Capacity -- 5 Government Fit for the Future -- A Solid Foundation -- Accountability Revisited -- Compliance Revisited -- Public Organizations as Co-operation Platforms -- Public Organizations as Innovation Platforms -- Public Policies as Experimentation Platforms -- Public Services as Co-production Platforms -- 6 The New Synthesis Journey Continues -- A Narrative -- An Adaptive System of Government -- And, the Journey Continues… -- Part Two: Case Studies: Bridging Theory and Practice -- 7 The Changing Reality of Practice -- Achieving Public Results -- Public Results as Collective Enterprise -- Resilience -- Exploration, Experimentation and Learning-by-doing -- 8 The Story of the Singapore Prison Service: From Custodians of Prisoners to Captains of Life -- Changing From Within -- Harnessing the Collective Efforts of Society -- Organizational, Public and Societal Outcomes.

9 Bolsa Família Program: Funding Families for Development -- Social Policy in Brazil: A Brief Historical Context -- Formative Years: From Local Level Initiatives to a National Policy -- From Early Stages to Permanent National Policy -- Documented Impact -- 10 Vision, Collaboration, Persistence and Hard Work: The Canadian Federal Government's Homelessness Partnering Strategy -- Homelessness in Canada -- The Homelessness Partnering Strategy -- Practical Learnings -- New Synthesis Learnings -- 11 Public Safety Centres in the Netherlands -- Policy Context -- Outline of the Public Safety Centres in Practice -- Concluding Reflections -- 12 Victorian Bushfire Reconstruction and Recovery Authority: A Case Study on Agility and Resilience -- Victorian Bushfire Reconstruction Authority: Early Establishment -- Community-led Recovery -- Operational Challenges -- Governance Challenges -- 13 Workfare in Singapore -- How It All Began... -- Making Innovation Possible by Taking Incremental Steps -- Conclusion -- 14 Citizen-centred Public Services: Designing for Complex Outcomes -- Total Place -- Croydon Total Place Pilot -- Swindon Family Life -- Lessons from the Cases -- Part Three: The New Synthesis Journey -- 15 The New Synthesis Journey -- Setting the Stage -- The Mobilization Phase -- The Convergence Phase -- 16 The Netherlands Roundtable -- Perspectives on Resilience -- Implications for Government in Fostering Resilience -- Perspectives on Emergence -- Implications of Emergence for Government -- 17 The Canada Roundtable -- Achieving Societal and Civic Results -- Achieving Results of High Public Value -- Public Engagement as a Contributor to Public Results -- Disentangling Compliance and Performance -- 18 The Brazil Roundtable -- A Search for Balance -- Practical Explorations -- Summary of Findings -- 19 The Singapore Roundtable -- Exploration and Anticipation.

Social Innovation and Co-production -- Experimentation -- The Enabling Role of Information and Communications Technology -- Adaptive Capacity -- 20 The United Kingdom Roundtable -- Citizen-focused Public Service -- Open Government -- Shared Public Accountability -- Future Leaders -- 21 Group Discussions in Australia and New Zealand -- Appendix A: Names and Affiliations of Invited Speakers and Participants at NS6 International Roundtables -- Endnotes -- Bibliography -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W.