Contents -- Introduction -- FACETS AND FEATURES OF PUBLIC ADMINISTRATION -- INNOVATION IN PUBLIC ORGANIZATIONS -- PUBLIC VERSUS PRIVATE ORGANIZATIONS -- OPENNESS AND INCREASED PARTICIPATION IN PUBLIC ADMINISTRATION: LESSONS AND RISKS -- GOALS OF THIS BOOK -- ORGANIZATION OF THIS BOOK -- Chapter 1. Background and Definitions -- Chapter 2. A Framework for Investigating OSS Adoption -- INTRODUCTION -- A FRAMEWORK FOR STUDYING SECONDARY ADOPTION OF TECHNOLOGICAL INNOVATIONS -- EXPLANATION OF THE FRAMEWORK IN AN OSS CONTEXT -- Chapter 3. Hibernia Hospital -- INTRODUCTION -- STAR OFFICE DESKTOP SUITE -- EMAIL PLATFORM -- ANALYSIS OF OSS ADOPTION IN HIBERNIA HOSPITAL -- CONCLUSIONS -- Chapter 4. Südtiroler Gemeindenverband -- INTRODUCTION -- OSS IN SGV -- ANALYSIS OF OSS ADOPTION IN SGV -- CONCLUSIONS -- Chapter 5. FUNDECYT in Extremadura -- INTRODUCTION -- OSS IN EXTREMADURA -- ANALYSIS OF OSS ADOPTION IN EXTREMADURA -- CONCLUSIONS -- Chapter 6. Adoption of Open Standards in Massachusetts -- INTRODUCTION -- HISTORY OF THE OPEN FORMATS POLICY -- ANALYSIS OF OPEN STANDARDS ADOPTION -- CONCLUSIONS -- Chapter 7. The Italian Chamber of Deputies -- INTRODUCTION -- OSS IN THE CHAMBER OF DEPUTIES -- OSS DESKTOP AND OPEN OFFICE -- OSS IN THE STRATEGY OF THE CHAMBER -- CONCLUSIONS -- Chapter 8. Comparing the Case Studies -- MANAGERIAL INTERVENTION -- SUBJECTIVE NORMS -- FACILITATING CONDITIONS -- DISTINCTIVE ISSUES WITH OSS ADOPTION -- Notes -- References -- Index.