RESEARCH RECOMMENDATIONS -- Copyright -- Preface -- Contents -- Executive Summary -- RESEARCH RECOMMENDATIONS -- Infrastructure Research -- Applications Research -- CONCLUSION -- 1 Technology and the Changing Workplace -- NEW OPPORTUNITIES FOR FLEXIBLE WORK -- THIS REPORT -- Approach and Emphasis -- Scope and Definitions-Telecommuting Versus Distributed Work -- TECHNOLOGY AND SOCIETY -- The Rise of Distributed Work-Representative Concerns -- Impacts on Transportation and Land Use -- Social Isolation -- Management and Personnel Considerations -- Other Impacts and Public Policy Considerations -- SUMMARY COMMENTS -- 2 Distributed Work: Current Reality and Promise -- ASPECTS OF DISTRIBUTED WORK ENABLED BY COMPUTING AND COMMUNICATIONS TECHNOLOGY -- Information Processing -- Audio and Video Communications -- Audio -- Video and Audio-Video -- Computer-mediated Communications -- Current Uses of Electronic Mail -- Potential Uses of Electronic Mail for Distributed Work -- Information Sharing and Use of Remote Facilities -- THE REALITY OF TODAY'S DISTRIBUTED WORK -- The Mobile Worker-A Composite -- Distributed Education -- Collaborative Work-The Need for New Products Linked to Underlying Databases or Objects -- THE POTENTIAL FOR INCREASED DISTRIBUTED WORK -- 3 Distributed Work and Group Processes -- DISTRIBUTED WORK IN THE CONTEXT OF BUSINESS ORGANIZATIONS -- STRATEGIES FOR ACCOMMODATING DISTRIBUTED WORK -- BASIC GROUP PROCESSES TO BE SUPPORTED FOR EFFECTIVE DISTRIBUTED WORK -- Selecting Goals -- Recruiting Group Members -- Managing Distributed Groups -- Obtaining Information -- Text-based Electronic Sources -- Paper Sources -- Individual Sources -- Information Sharing -- 4 Facilitating Distributed Work -- IDENTIFYING BARRIERS TO EXPANSION OF DISTRIBUTED WORK -- Complexity-of-Use Barriers -- Cost-of-Technology Barriers.

DESIGNING COMMUNICATIONS INFRASTRUCTURE TO SUPPORT A RANGE OF CAPABILITIES FOR DISTRIBUTED WORK -- Supporting Typical Work Routines -- Envisioning the Applications Enabled by Unlimited Bandwidth -- Enabling Integration of Low-and High-Bandwidth Applications -- MEETING REQUIREMENTS FOR MULTIMEDIA COMMUNICATION -- User Requirements -- Technology Requirements -- 5 Research Recommendations -- INFRASTRUCTURE RESEARCH -- Mobile Work -- Multipoint, Multimedia Distributed Work -- APPLICATIONS RESEARCH -- Domain-Specific Research -- Generic Research -- CONCLUSION -- Bibliography.