FrontMatter -- Reviewers -- Foreword -- Preface -- Acknowledgments -- Contents -- Summary -- Introduction -- Part I--Introduction -- 1 A Historical Perspective and the Current QIO Program -- 2 Assessment of the QIO Program: Findings and Conclusions -- 3 Performance Measurement, Quality Improvement, and Other Entities -- 4 Improving Quality and Performance Measurement by the QIO Program -- 5 CMS Oversight of the Operations and Management of the QIO Program -- Part II--Introduction -- 6 Study Approach -- 7 Structure and Finances -- 8 Technical Assistance for Quality Improvement -- 9 Impact of Technical Assistance for Quality Improvement and Knowledge Transfer -- 10 Evaluation of Quality Improvement Achieved by the QIO Program -- 11 Beneficiary Education and Communications -- 12 Protection of Medicare Beneficiaries and Program Integrity -- 13 CMS Oversight -- Appendixes -- A Supporting Tables -- B Private-Sector Organizations Offering Services Related to Quality Improvement -- C Approaches to Evaluation Design -- D Glossary and Acronyms -- E Committee Biographies -- Index.