Cover Page -- Title Page -- Copyright Page -- Table of Contents -- Acknowledgments -- Introduction -- 1. Understanding Conflict -- Defining Conflict -- Reframing Conflict -- Conflict as Opportunity -- 2. Assessing Conflict -- Understanding the Conflict -- Influencers to Conflict -- Stressors to Conflict -- 3. Framing Conflict -- Motivational Forces -- Strengths Perspective -- Systems Thinking -- 4. Managing Conflict -- Handling Conflict -- Preparation for Conflict -- Managing the Conflict -- Conflict Management Model -- 5. Managing Conflict with Complacency -- The Use of Complacency -- Complacency Is Not a Cop-Out -- When to Be Complacent -- The Perils of Not Choosing Complacency -- 6. Managing Conflict with Confrontation -- The Use of Confrontation -- Confrontation Is an Intentional Choice -- 7. Managing Conflict with Communication -- The Use of Communication -- Principles of Communication -- 8. Managing Conflict with Coordination -- The Use of Coordination -- Truths about Coordination -- 9. Managing Conflict with Cooperation -- The Use of Cooperation -- Components of Cooperation -- 10. Managing Conflict with Collaboration -- Components of Collaboration -- Truths about Collaboration -- 11. Choosing a Technique -- Deciding to Engage -- Knowing Oneself -- 12. When to Negotiate -- Guiding Principles -- When the Conflict Cannot Be Resolved -- 13. A Leader's Example -- The Example of the Leader -- Criteria for a Leader's Actions -- Preserving Relationships -- 14. Maintaining Unity -- Striving for Unity -- Fostering Restoration -- About the Author -- Notes.