Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- What does self-assessment mean for an organization? -- What can you gain? -- Assessment criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- General profile of the professional service providers serving as examples in the book -- 1.The future planning process -- 2.Resource Planning Process -- 3.Product Development Process -- 4.Sales Process -- 5.Research Assignment -- 6.Development Assignment -- 7.Training Assignment -- About the Authors -- Development training -- ChangeManager Pro Products.