Starting up Your Skilled Trade Business Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- Fundamental Concepts of Excellence - 2013 -- Assessment Criterion -- Assessment instructions -- You can learn from those who have better or just different ways of working -- General profile of the entrepreneurs servingas examples in the book -- 1.Entrepreneurship -- 2.Strategy -- 3.People -- 4.Partnerships and Resources -- 5.Processes, products and ser -- 6.Customer Results -- 7.People Results -- 8.Society Results -- 9.Business Results -- EFQM Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.