The EFQM Excellence Model forEntrepreneurs -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- General profile of theprofessional service providers serving asexamples in the book -- 1.Entrepreneurship -- 2.Strategy -- 3.People -- 4.Partnerships and Resources -- 5.Processes, Products and Services -- 6.Customer results -- 7.People Results -- 8.Society results -- 9.Business results -- EFQM Scoring Summary Sheet -- Author the author -- Development training -- Improvement Guides.