Learning and Development -- Reading and assessment instructions -- Contents -- What is Investors in People, IIP? -- Why do you need this book? -- The principles underlying this book -- What does self-assessment mean for an organisation? -- What can you gain? -- The Business Excellence Framework -- Assessment criteria and sub-criteria -- What does our example learning organisation believe in? -- Assessment instructions -- You can learn from those who have better or even just different ways of working -- 1.Leadership -- 2.Strategy and planning -- 3.Information and Knowledge -- 4.People -- 5.Customers and other Stakeholders -- 6.Process Management, Improvement and Innovation -- 7.Results and Sustainable Performance through Learning and Development -- The Authors -- Development training -- ChangeManager Pro Products.