Front Cover -- Contents -- Acknowledgments -- List of Abbreviations -- Chapter 1 Introduction -- Chapter 2 What Kind of Person Should Be in These Jobs? -- Chapter 3 Organizational Setting -- Chapter 4 In the Beginning -- Chapter 5 Getting to Know the Agency and Its Culture -- or, Can Anyone Tell Me What's Going On? -- Chapter 6 If Only the Boss Really Had Power -- or, It's Not So Lonely at the Top -- Chapter 7 Finding the Right Help -- or, with a Little Help from My Friends -- Chapter 8 Speaking in Different Tongues -- or, When Cultures Meet -- Chapter 9 The DHS Storybook -- or, Hunting and Gathering -- Chapter 10 Meeting the Legislature -- or, Honoring the Honorables -- Chapter 11 Community Advocates -- or, It Is So Much Easier to Advocate Than Administrate -- Chapter 12 The Governor: or, The Guy Who Holds the Purse Strings -- Chapter 13 The Cabinet -- or, When Collaboration Seems Like…Getting Clobbered -- Chapter 14 The Auditor -- or, Uh-Oh, Here She Comes Again! -- Chapter 15 The Press -- or, the Unkindest Cut of All… -- Chapter 16 The Federal Presence -- or, Will This Be Good for Us? -- Chapter 17 Innovation and Change -- Can Anyone Do This? -- Chapter 18 Procuring Services -- or, Hey, Didn't We Contract That Out? -- Chapter 19 Lessons Learned -- Chapter 20 Final Thoughts -- References -- Index -- Back Cover.