AUTHORS' FOREWORD -- ACKNOWLEDGEMENTS -- HOW TO USE THIS BOOK -- HOW THE BOOK WORKS -- INTRODUCTION -- A: UNDERSTANDING THE CULTURE -- 1. Aspects of the CULTURE -- 2. On CONFLICT -- 3. The difficulty of COLLABORATION and boundary crossing -- B: GETTING THE JOB DONE -- 4. Taking CHARGE -- 5. COMPOSURE under pressure and the implementation imperative -- 6. COMMITTEES and meetings -- 7. Managing the CASH -- C: MANAGING THE PEOPLE -- 8. COLLEAGUES not subordinates ("It's all about the people") -- 9. COMMUNICATION, COMMUNICATION, COMMUNICATION -- 10. Giving CREDIT -- D: LEADING STRATEGICALLY -- 11. Strategy is about CHOICE -- 12. Leading and managing CHANGE -- POSTSCRIPT - A CLOSING THOUGHT -- ABOUT THE AUTHORS -- Index.