Cover -- Acknowledgements -- About Human Capital Review Online Magazine -- CONTENTS -- ABOUT THE EDITOR -- INTRODUCTION -- SECTION A Mentoring and Coaching -- The Bottom-line Impact of Mentoring and Coaching: What is the ROI? by Marius Meyer -- Coaching and Mentoring - The Definitions by Kay Irissou -- Mentoring and Coaching Teams by Andre van der Bijl -- Coaching and Mentoring Diversity in Practice by Ho Law, Sara Ireland and Zulfi Hussain -- Next Decade of Coaching and Mentoring by Professor David Clutterbuck -- SECTION B Mentoring -- Does Formal Mentoring Really Work? by Niël Steinmann -- Insights into Mentoring by Cindy Dibete and Alex Misch -- Mentoring to Retain Talent by Adel Du Plessis -- Why are Mentoring Programmes in South Africa Not Delivering? by Penny Abbott and Peter Beck -- Wisdom from Professional HR Mentors: Transferring Knowledge from One Generation to the Next by Marius Meyer -- SECTION C Coaching -- How to Select the Right Coach by Cindy Bell -- Enhancing Work Capacity with Coaching by Samantha Stewart -- External Coaching for Success by Dale Williams -- Coaching - Baking a Cake While Holding Up a Mirror to Yourself by Karel van der Molen -- Choosing an Executive Coach by Natalie Witthuhn Cunningham -- Coaching and Emotional Intelligence by Kathy Bennett and Helen Minty -- Coaching Strengths in a Weak Economy by Dr Robert Biswas-Diener -- SECTION D Managers as Coaches -- Creating a Coaching Culture Within an Organisation - An Organisational Case Study Dr Antoinette Gmeiner -- Equipping Managers to Coach by Penny Abbott and Peter Beck -- Developing Leadership Talent: Turning Managers into Coaches by Kathy Bennett and Helen Minty -- SECTION E Coaching Models -- Working with Coaching Models by Dr Sunny Stout Rostron -- Working with Coaching Models: The Nested-Levels Model by Dr Sunny Stout Rostron.

Working with Coaching Models: The U-Process by Dr Sunny Stout Rostron -- How Can I Approach The Human Spirit? The New Coach's Transformation by David B Drake, Diane Brennan and Kim Gørtz -- Sample of a Generic Mentorship/ Coaching Agreement by Kate Tucker -- INDEX -- New contact details.