The big picture : what effective mentoring looks like -- Giving time -- Being available -- Maintaining good communication -- Keeping your word -- Holistic understanding -- Talking about race and culture -- Listening -- Providing emotional support -- Telling about yourself -- Acknowledging limitations -- Acknowledging and repairing mistakes -- Using humor -- Giving gifts -- Discussing dreams and goals -- Building skills -- Building confidence with positive words -- Giving quality feedback -- Giving practical support -- Overcoming self-limiting beliefs -- Being proactive -- Providing opportunities -- Role modeling -- Providing access to the inside story -- Endorsing -- Building community -- Protecting -- What institutions can do to support outstanding mentoring.