Part I - Marketing Ergonomics -- 1. Meet the diversity in ergonomics (E.A.P. Koningsveld et al.). -- 2. The strategic business value of ergonomics (J. Dul, P. Neumann). -- 3. New Challenges: Ergonomics in Engineering Projects (R.N. Pikaar). -- 4. An operational and marketing infrastructure for the human factors and ergonomics professions - a call to action (G. Gallaway). -- 5. The Value of Participation in Ergonomics (A.S. Imada). -- Part II - State-of-the Art Papers -- 6. Physical Ergonomics and Musculoskeletal Disorders: What's hot? What's cool? (A.J. van der Beek, S. Ijmker). -- 7. Ergonomics and work different approaches and challenges for the future (L.I. Sznelwar). -- 8. Ergonomic analysis of work activity and training: basic paradigm, evolutions and challenges -- (M. Lacomblez et al.). -- Part III - Comfortable Products -- 9. Ergonomics in Design: accomplishments, directions and future challenges (L. Bonapace, P.-H. Dejean). -- 10.Applying axiomatic method to icon design for process control displays (S-F.M. Liang). -- 11.Human factors of Virtual Reality - where are we now? (S. Sharples et al.). -- 12.RealPeople; extending the boundaries of understanding our product users (C.S. Porter et al.). -- Part IV - Research and everyday practice -- 13.Making Software work (H.W.B. Mulder). -- 14.Surgical workflow analysis for identifying user requirements for surgical information systems -- (A. Jalote-Parmar et al.). -- 15.Ergonomic interventions in hospital architecture -- (J. Villeneuve et al.). -- 16.CCTV-Ergonomics: Case studies in rail and road transportation (J. Wood). -- 17.Facing diversity when designing and evaluating driver support systems (L.K. Thompson, M. Tönnis).