Foreword -- Preface to the first edition -- Preface to this edition -- Acknowledgments -- Performance management: an overview -- Defining and planning performance -- Defining and building competencies -- Performance analysis for individual and organizational development -- Reducing biases in ratings and managing forced distribution -- Performance conversations and performance review discussions -- Using performance management system data for hr decisions and performance -- Improvements -- Best practices in performance management -- Managing motivation through rewards and recognition: best practices -- Lessons from experience: a new look at performance management systems -- 360 degree feedback as a performance management tool -- Performance management through assessment and development centers -- Bibliography -- Index -- About the author.