Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication
Title:
Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication
Author:
Clancy, Cheri, 1972- author.
ISBN:
9781945157912
9781945157929
9781945157936
Personal Author:
Uniform Title:
Critical conversations
Edition:
Second edition.
Physical Description:
1 online resource (321 pages)
General Note:
Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.
Contents:
The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.
Local Note:
Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Genre:
Electronic Access:
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