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13.
The manager's pocket guide to employee relations
The manager's pocket guide to employee relations
by
Fitzwater, Terry L.
https://learning.oreilly.com/library/view/~/9780874254761
https://learning.oreilly.com/library/view/~/9780874254761/?ar
https://go.oreilly.com/library-access/library/view/-/9780874254761/?ar
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14.
50 activities for conflict resolution : group learning and self development exercises
50 activities for conflict resolution : group learning and self development exercises
by
Lambert, Jonamay.
https://go.oreilly.com/library-access/library/view/-/9780874254983/?ar
https://learning.oreilly.com/library/view/~/9780874254983/?ar
https://learning.oreilly.com/library/view/~/9780874254983
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