Title page -- Contents -- Preface -- Introduction -- First ideas for the thesis -- Buitenveldert-Amsterdam -- an exception to the rule -- 'An intermediary structure of unwritten rules' in Buitenveldert -- Measurement theory, social dilemmas and behavioural game theory -- Measurement theory -- Social dilemmas and behavioural game theory -- Research questions and structure of the thesis -- First research question -- Second research question -- Some notes on the approach of the research -- References -- Measuring residential satisfaction: a residential environmental satisfaction scale (RESS) -- Introduction -- Residential environmental satisfaction: state of the art -- Data and methods -- Development of the Residential Environmental Satisfaction Scale -- Reliability -- Abbreviated RESS-scale -- Validity -- First pattern detection in satisfaction severity groups on the RESS -- Conclusion and discussion -- References -- The Dutch Residential Nuisance Scale: an outcome measure for reported nuisance in subgroup analysis -- Introduction -- Perception and the reported frequency of nuisance in the residential environment -- Data and methods -- Development of the Residential Nuisance Scale -- Reliability -- Validity -- Norms and distribution -- Predictive value of individual RNS items -- Do subgroups have different frequencies of reported nuisance? -- Conclusions and discussion -- References -- The relationship between risk factors, nuisance and residential environmental satisfaction -- Introduction -- Theoretical framework -- Characteristics and problems of early post-Second World War neighbourhoods -- Risk factors, nuisance and residential (dis)satisfaction -- Methods -- Data -- Measures -- Results -- Levels of perceived environmental (dis)satisfaction -- Levels of perceived nuisance (RNS) -- Distribution of the risk factor scale.

Relationship between risk scale, nuisance and environmental (dis)satisfaction -- Additional subgroup analysis -- Conclusion and discussion -- References -- The importance of norms: behavioural game theory as a tool to understand neighbourhood events -- Introduction -- Theoretical framework -- Norms and trust -- Response tendency without norms -- Norm-oriented interactive behaviour -- Methods -- Neighbourhood characteristics -- Sample characteristics -- Results -- Prevalence of social dilemmas in Buitenveldert -- The social climate of Buitenveldert -- Conclusion and discussion -- References -- Mutual trust and verbal sanctioning as proximate causes of a viable residential social climate -- Introduction -- Theoretical framework -- Spatial characteristics and liveability problems -- Perceived discrepancy between short-term self-interest and collective goals -- Trust and the role of communication and cheap talk -- Essential contribution, altruistic punishment and verbal sanctioning -- Hypotheses -- Characteristics of the case-study area -- Methods -- Procedure -- Sample -- Results -- Prevalence of social dilemmas in Buitenveldert -- Prevalence of verbal sanctioning in Buitenveldert -- Verbal sanctioning in action -- Interpretation of the results -- Conclusion and discussion -- References -- Conclusion and discussion -- Answering research question one -- Buitenveldert's scores on the RESS, the RNS and the Risk Scale -- Answering research question two -- Policy implications and suggestions for further research -- In general -- Specific -- References -- Samenvatting (Dutch summary) -- Curriculum vitae.