IT Project Portfolio Management -- Contents vii -- Preface xiii -- Acknowledgments xix -- 1 Introduction to IT PPM 1 -- 1.1 MPT 2 -- 1.2 IT Project Management 9 -- 1.3 Portfolio Selection 16 -- 1.4 The IT PMO 21 -- References 29 -- Appendix 1A: IT PPM in Action-Government Regulations 33 -- 2 Strategic Alignment 37 -- 2.1 Corporate Strategy 37 -- 2.2 IT Projects 42 -- 2.3 Strategic Frameworks 49 -- 2.4 Reengineering Cumulative Digression 53 -- 2.5 Summary 55 -- References 55 -- Appendix 2A: Case Study-Royal Caribbean Cruises-Microstrategies 57 -- 3 Portfolio Flexibility 59 -- 3.1 Risk and Methodologies 60 -- 3.2 Flexibility 61 -- 3.3 Initiative Methodologies 62 -- 3.4 Project Methodologies 76 -- 3.5 Summary 83 -- References 85 -- Appendix 3A: Case Study-Artesia BC-Flexible Balanced Scorecard 87 -- 4 The IT Portfolio Management Office 89 -- 4.1 Defining IT PMO 89 -- 4.2 Virtual PMO 93 -- 4.3 PMO Structure 96 -- 4.4 Organizational Change 104 -- 4.5 Summary 112 -- References 113 -- Appendix 4A: Case Studies-HCA and Harrah's-Virtual IT PMOs 115 -- 5 Architecture Management 117 -- 5.1 The EBA 121 -- 5.2 The EIA 131 -- 5.3 Implementing EIA 133 -- 5.4 Summary 136 -- References 136 -- Appendix 5A: Case Study-Safeco-Aligning IT and Business Architectures 138 -- Appendix 5B: Case Study-Toyota Motor Sales USA-Flexible IT Architecture 138 -- 6 Asset Management 141 -- 6.1 Inventories 142 -- 6.2 Enterprise Asset Management 146 -- 6.3 Organizational Support 156 -- 6.4 Summary 156 -- References 158 -- Appendix 6A: Case Study-BMC Software-Aligning Asset Management 159 -- 7 Resource Management 161 -- 7.1 Acquiring Resources 163 -- 7.2 Supporting Resources 167 -- 7.3 Scheduling Resources 168 -- 7.4 Outsourcing 172 -- 7.5 Summary 175 -- References 176 -- Appendix 7A: Case Study-Siemens Building Technologies, Inc.-Automating Resource Management 178.

8 Knowledge Management 179 -- 8.1 Success Levels 180 -- 8.2 Externally Focused KM 182 -- 8.3 Internally Focused KM 182 -- 8.4 PMO-Supported KM 184 -- 8.5 Summary 190 -- References 191 -- Appendix 8A: Case Study-KM at Five Companies 193 -- 9 Portfolio Prioritization 195 -- 9.1 The Prioritization Process 196 -- 9.2 Initiative Reviews 198 -- 9.3 Project Audits 201 -- 9.4 Portfolio Maximization 204 -- 9.5 Balance 211 -- 9.6 Summary 217 -- References 217 -- Appendix 9A: Case Study-CitiGroup-IT PPM Software 221 -- 10 Organizational Support 223 -- 10.1 Marketing IT PPM 224 -- 10.2 IT PMO Rollout 226 -- 10.3 Bringing It Together and Making It Happen 236 -- References 242 -- Selected Bibliography 245 -- List of Acronyms 249 -- About the Author 253 -- Index 255.