TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- INTRODUCTION -- TYPES OF INTERVIEWS -- The Screening Interview -- The Selection Interview -- The Group Interview -- Serial Interviews -- Exploratory Interviews -- Telephone Interviews -- RESEARCH -- RESEARCH INFORMATION -- SETTING UP THE INTERVIEW -- THE INTERVIEW -- Telling the Truth -- Preparing for Questions -- Explaining Negative Situations -- WHO ARE RECRUITERS? -- INTERVIEWING TECHNIQUES -- Explaining the Agenda -- Open-Ended Questions -- General Questions -- Leading Questions -- Neutral Questions -- Encouragement -- Silence -- BODY LANGUAGE AND DRESS -- NEGOTIATING SALARY -- NEGOTIATING BENEFITS -- REFERENCES -- CONTACTS/NEPOTISM -- INTERVIEWING THE INTERVIEWER -- PERSONALITY AND CHEMISTRY -- REACHING A DECISION -- FOR STUDENTS AND RECENT COLLEGE GRADUATES ONLY -- POST-INTERVIEW -- DO'S (AND DON'TS) FOR INTERVIEWING -- CONCLUSION -- TOOLS OF THE TRADE -- GLOSSARY.