List of Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Prologue -- 1.1 Introduction -- 1.2 Focus and Locale -- 1.3 Background: E-Government and Society -- 1.4 Semantic Understanding of e-Government -- 1.5 Practical Uses of e-Government -- 1.6 E-Government Impact -- 1.7 E-Government Research and Practice -- 1.8 Book Rationale -- 1.9 Conclusion and Summary -- Chapter 2: The e-Government phenomenon -- 2.1 Introduction -- 2.2 Background to e-Government Conceptualization -- 2.3 Motivation for e-Government Implementation -- 2.4 What is e-Government? -- 2.5 Factors Influencing e-Government Proliferation -- 2.6 Levels of e-Government -- 2.7 E-Government versus e-Governance -- 2.8 Types of e-Government Applications -- 2.8.1 Government-to-Citizens (G2C) -- 2.8.2 Government-to-Businesses (G2B) -- 2.8.3 Government-to-Government (G2G) -- 2.8.4 Government-to-Employees (G2E) -- 2.9 Success or Failure of e-Government Implementation -- 2.10 E-Government Implementation Worldwide -- 2.11 Conclusion and Summary -- Chapter 3: E-Government and Society -- 3.1 Introduction -- 3.2 Benefits, Disadvantages and Implications of e-Government -- 3.2.1 Benefits of e-Government Applications -- 3.2.2 Economy and e-Government -- 3.2.3 Negative Implications of e-Government -- 3.3 Multi-Dimensional Aspects of e-Government Applications -- 3.4 Conclusion and Summary -- Chapter 4: E-Government Readiness -- 4.1 Introduction -- 4.2 Socio-technical Infrastructure for e-Government -- 4.2.1 E-Readiness and the Digital Divide -- 4.2.2 The Role of Policy and Leadership in e-Government -- 4.2.3 Social Infrastructure -- 4.2.4 Technical Infrastructure -- 4.3 E-Government Maturity Models -- 4.3.1 West Four-Stage Model -- 4.3.2 Gartner Maturity Model -- 4.3.3 Layne and Lee Four-Stage Maturity Model.

4.3.4 Deloitte's Six-Stage Maturity Model -- 4.3.5 Howard's Three Stage Model -- 4.3.6 Hiller and Bélanger's Five-Stage Model -- 4.3.7 United Nations Five-Stage Model -- 4.3.8 World Bank Three-Stage Maturity Model -- 4.3.9 Asia Pacific Six-Stage Model -- 4.3.10 Moon Five-Stage Model -- 4.3.11 Chandler and Emanuel Four Stage Model -- 4.3.12 Accenture Five-Stage Model -- 4.3.13 Public Sector Process Rebuilding (PPR) Four Phased Model -- 4.4 Importance of e-Readiness Assessment -- 4.5 E-Readiness and e-Government -- 4.6 Guidelines in e-Readiness Assessment -- 4.6.1 The Computer System Policy Project's Readiness Guide for Living in the Networked World -- 4.6.2 Guide for Developing Countries, Asian Pacific Economic Cooperation's E-Commerce Readiness Assessment -- 4.6.3 Harvard University's Center for International Development Readiness for the Networked World -- 4.6.4 Case Studies for e-Readiness Assessment -- 4.6.5 International Telecommunications Union Internet Country Case Studies report, Mosaic Methodology -- 4.6.6 United States Agency for International Development Tool and Report -- 4.6.7 Sweden International Development Agency -- 4.6.8 Association of South East Asian Nations e-Readiness Assessment -- 4.6.9 Third Party Survey and Reports -- 4.6.10 McConnell International Risk e-Business -- 4.6.11 World Information Technology and Services Alliance's International Survey of e-Commerce -- 4.6.12 The Economic Intelligence Unit: e-Business Readiness Rankings -- 4.6.13 Statistical Indicators Benchmarking the Information Society -- 4.6.14 World Bank's Knowledge Assessment Methodology Report -- 4.6.15 Information Society Index Report by the International Data Corporation -- 4.6.16 Networked Readiness Index in the Global Information Technology Report.

4.6.17 Kenny's Assistance to Overcome the Digital Divide (World Bank) -- 4.6.18 World Telecommunication Indicators -- 4.6.19 Digital Access Index by International Telecommunications Union -- 4.6.20 Analysis of the e-Readiness studies -- 4.7 Conclusion and Summary -- Chapter 5: E-Government Assessment Methods and Frameworks -- 5.1 Introduction -- 5.2 Background to e-Government Assessment -- 5.3 Conceptualization of e-Government Assessment -- 5.4 E-Government Assessment Methods -- 5.4.1 Considering the Digital Divide -- 5.4.2 E-Government Assessment Frameworks -- 5.4.2.1 India's e-Government Assessment Framework -- 5.4.2.2 United Nations Department of Economic and Social Affairs Global e-Government Readiness Series -- 5.4.2.3 The MAREVA Framework -- 5.4.2.4 The UK Criminal Justice IT Benefits Management Framework -- 5.4.2.5 Accenture e-Government Leadership Survey Framework -- 5.4.2.6 CPP-BU Global e-Government Rankings Series -- 5.4.2.7 Balanced Scorecard (BSC) Theory -- 5.4.2.8 The European Union e-Government Economic Project Framework -- 5.4.2.9 Standard Cost Model -- 5.5 Other e-Government Measurement Frameworks -- 5.6 Shortcomings of Some of the e-Government Assessment Frameworks -- 5.7 E-Government Assessment Metrics and Tools -- 5.7.1 Web Measure Index -- 5.7.2 Telecommunications Infrastructure Index -- 5.7.3 Human Capital Index -- 5.7.4 E-Participation Index -- 5.7.5 E-Government Index -- 5.7.6 E-Government Readiness Index -- 5.7.7 E-Government Measurement Systems -- 5.7.8 Organisational Readiness Assessment -- 5.7.9 Business Processes Assessment -- 5.7.10 Organisation Hierarchal Structure -- 5.7.11 Leadership and Governance Readiness Assessment -- 5.7.12 Customer Readiness -- 5.8 Heuristic e-Government Assessment Framework -- 5.9 Conclusion and Summary.

Chapter 6: E-Government Adoption and Synthesis -- 6.1 Introduction -- 6.2 Factors Affecting e-Government Adoption -- 6.3 E-Government Adoption Models -- 6.3.1 Innovation Diffusion Theory (IDT) -- 6.3.2 Theory of Reasoned Action (TRA) -- 6.3.3 Theory of Planned Behaviour (TPB) -- 6.3.4 Technology Acceptance Model (TAM) -- 6.3.5 Unified Theory of Adoption and Use of Technology (UTAUT) model -- 6.4 Critique of Some of the Adoption Frameworks/Models -- 6.5 Conclusion and Summary -- Chapter 7: E-Government Technology Design Frameworks -- 7.1 Introduction -- 7.2 Technology Nuances for e-Government -- 7.3 Advances in Technology Designs -- 7.4 Future Prospects -- 7.5 Summary and Conclusion -- Chapter 8: Selected Cases of e-Government Implementation -- 8.1 Introduction -- 8.2 Current Status of e-Government Adoption Worldwide -- 8.2.1 America (North and South) -- 8.2.2 Europe -- 8.2.3 Asia -- 8.2.4 Africa -- 8.3 Distinct Cases of Failure of e-Government Applications -- 8.3.1 Gambia -- 8.3.2 India -- 8.3.3 Lessons learnt from failed e-Government projects -- 8.4 Detailed Case Study for e-Government Implementation: Zambia -- 8.4.1 Supply Side of e-Government Implementation in Zambia -- 8.4.2 Demand Side of e-Government Implementation in Zambia -- 8.4.3 Questions and Responses Counter -- 8.5 Testing Hypotheses -- 8.6 Regression of CU on All Other Variables -- 8.6.1 Anticipated Interventions for e-Government Proliferation -- 8.7 Contextual Challenges of e-Government implementation in Zambia -- 8.8 General Barriers to e-Government Implementation -- 8.9 Summary and Conclusion -- Chapter 9: E-Government Development Paradigms -- 9.1 Introduction -- 9.2 E-Government Design Frameworks -- 9.3 Interoperability and Process/Application Integration -- 9.4 E-Government Interoperability Frameworks Worldwide.

9.5 e-Government Implementation Frameworks -- 9.6 Conceptual and Theoretical Frameworks/Models -- 9.7 Closer look at Zambia's Case -- 9.8 Proposed e-Government Strategy Design Framework -- 9.9 Conclusion and Summary -- Chapter 10: Methodology and Practical Perspectives for e-Government Research and Practice -- 10.1 Introduction -- 10.2 Research and Practice Focus -- 10.3 Methodology of Research -- 10.4 E-Government and Multi-dimensional Methodological Inclination -- 10.5 Further Look at the Zambia Case Study -- 10.6 Statistical Analysis -- 10.7 Summary -- Chapter 11: E-Government Funding Models and Sustainability Frameworks -- 11.1 Introduction -- 11.2 Background to e-Government Funding -- 11.3 E-Government Funding Frameworks and Models -- 11.4 Implications and Future Work -- 11.5 Summary and Conclusion -- Chapter 12: Contemporary and Future Research and Practical Directions -- 12.1 Introduction and Background -- 12.2 The Future Outlook of Public Service -- 12.3 Convergence of e-Government Applications -- 12.4 Future Technologies and Impact on Governance Practices -- 12.5 Future Transformation in Government -- 12.6 M-Government Initiatives -- 12.7 Future Issues in m-Government -- 12.8 Issues in e-Government Practice and Implementation -- 12.9 Conclusion and Summary -- Chapter 13: Conclusion -- Appendix 1 -- Appendix 2: Research Questionnaire -- Bibliography -- About the Authors -- Index.