Contents -- Series Foreword -- Acknowledgments -- Introduction -- Part 1 Social Innovation and Design -- 1 Innovation, toward a New Civilization -- 2 Design in a Connected World -- 3 Design for Social Innovation -- Part 2 Collaborative People -- 4 Collaborative Organizations -- 5 Collaborative Encounters -- Part 3 Making Things Happen -- 6 Making Things Visible and Tangible -- Visual Tools for Social Conversations (12 Visual Examples) -- 7 Making Things Possible and Probable -- 8 Making Things Effective and Meaningful -- 9 Making Things Replicable and Connected -- 10 Making Things Local and Open -- Design for a New Culture -- Notes -- Index.