Contents -- Introduction -- Assessment Test -- Chapter 1 IT Project Management Overview -- Defining a Project -- Defining an IT Project -- Common Job Roles for the IT Project Manager -- Communication among the Various IT Job Roles -- Defining Project Management -- The Guide to the PMBOK -- Project Management Knowledge Areas -- General Management Skills -- Leadership -- Communication -- Problem Solving -- Negotiation -- Organization and Time Management -- Project Processes -- Initiation Processes -- Planning Processes -- Executing Processes -- Controlling Processes -- Closing Processes -- Project Life Cycles -- IT Project Life Cycles -- IT Project Milestones and Checkpoints -- Organizational Structure Impacts -- Functional Organization -- Matrix Organization -- Projectized Organization -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 2 Project Initiation -- Receiving a Project Request -- High-Level Requirements -- Vendor Bids -- Documenting the Requirements -- Project Selection -- Selection Techniques -- Project Selection Criteria -- Project Stakeholders -- Project Sponsor -- Other Project Stakeholders -- Who Are Your IT Project Stakeholders? -- Stakeholder Matrix -- Project Charter -- Project Description -- Project Team -- Goals and Objectives -- Business Case -- Formal Approval -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 3 Scope Planning -- Scope Overview -- Project Scope Statement -- Scope Management Plan -- The Work Breakdown Structure (WBS) -- Evaluating Your IT Project Scope -- Size of the IT Shop -- Definition of the Project Deliverables -- Working with Your Business Clients -- Success Criteria Tough to Define -- Sidebar Systems and Undisclosed Process Elements -- "Mini-Project" Consultant/Vendor Relationships.

Senior Project Technician Quits or Leaves -- Project Goes across IT Shops -- Testing Elements Need Good Definition -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 4 Schedule Planning -- Activity Definition -- Activity Sequence -- Types of Dependencies -- Task Dependency Relationships -- Creating a Network Diagram -- Activity Duration Estimates -- Defining Duration -- Estimating Techniques -- Schedule Development -- Schedule Development Techniques -- Milestones -- Schedule Baseline -- Juggling Project Time in the Real World -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 5 Cost Planning -- Resource Planning -- Types of Resources -- Defining Resource Requirements -- Cost Estimating -- Cost Estimating Techniques -- Estimating Tips -- Cost Budgeting -- Creating Your Budget -- Cost Baseline -- Budget Targets -- Using Project Management Software -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 6 Other Planning Processes -- Human Resources Planning -- Organizational Planning -- Staff Acquisition -- Quality Planning -- Quality Planning Tools and Techniques -- Quality Management Plan -- Risk Planning -- Risk Identification -- Risk Analysis -- Risk Response -- Communications Planning -- Communications Strategy -- Communicating with Project Team Members -- Engaging Stakeholders -- Procurement Planning -- Make or Buy Analysis -- Types of Contracts -- Statement of Work -- Vendor Solicitation -- Vendor Selection Criteria -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 7 Comprehensive Project Plan -- What Is a Project Plan? -- Project Plan Components -- Administrative Components -- Planning Components -- Templates and Checklists -- References.

Appendix -- Putting It All Together -- Organizing and Writing the Plan -- Updating the Plan -- Reviewing the Plan -- Closing Out the Planning Phase -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 8 Project Execution -- Team Development -- Building and Managing a Cohesive Team -- Training -- Rewards and Recognition -- Other Stakeholder Relationships -- Relationship Management with the Client -- Managing a Wavering Sponsor -- Relationships with Functional Managers -- Perform According to Plan -- Collect Data -- Progress Against Baselines -- Information Distribution -- Project Team Meetings -- Status Reports -- Project Reviews -- Vendor Contract Administration -- Progress Reporting -- Managing Vendor Disagreements -- Vendor Delays -- Vendor Payment Process -- Dealing with Vendors -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 9 Project Control -- Integrated Change Control -- Scope Change Control -- Schedule Control -- Cost Control -- Other Plan Changes -- Quality Control -- Inspection (Testing) -- Other Quality Control Tools and Techniques -- Quality Control Actions -- Documentation Quality -- IT Quality Control -- Standards -- Setting Up Your Environmental Processes -- Risk Monitoring and Control -- Monitoring Risk Response Results -- Performance Reporting -- Performance Reporting Tools and Techniques -- Driving Stakeholder Action -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 10 Project Closure -- Types of Closure -- Contract Closeout -- Administrative Closure -- Project Archive -- Formal Acceptance -- Comprehensive Review (Lessons Learned) -- Project Turnover -- Release of Team Members -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions.

Appendix A Systems Development Life Cycle -- Planning -- Analysis -- Design -- Implementation -- Operations and Support -- Comparing the Guide to the PMBOK's Process Groups with the SDLC Phases -- Appendix B Standard IT Project Documents -- Initial Project Proposal Analysis Template -- Customer Information -- Success Information -- Business Impact -- Issue Notification -- Risk Identification and Assessment -- Basic Risk Identification Template -- Risk Assessment -- Vested Interest Breakdown -- Human Resources Considerations -- Human Resources Assessment -- Skills Inventory Worksheet -- Responsibility Assignment Document -- Glossary -- A -- B -- C -- D -- E -- F -- H -- I -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W.