Cover -- Copyright -- Contents -- Foreword -- Acknowledgements -- Introduction -- Part 1 -- Chapter 1 Accountable for success -- Held to account - what does it mean? -- Accountability, organization design and effective leadership -- Accountability: what does it mean? -- Why is accountability important? -- The link to authority -- Teams and shared accountability -- What is management accountability? -- The 10 key management accountabilities -- Personal fulfilment on the front line -- The Accountable Leader Chapter 1: Key points -- Chapter 2 Organizing for accountability -- Hierarchy: the response to increasing complexity -- The importance of a sound organizational platform -- What makes for an accountable organization in which leaders are held to account? -- The importance of organizations being 'in flow' -- The Accountable Leader Chapter 2: Key points -- Chapter 3 Leaders and leadership development -- The Napoleon syndrome -- Leadership versus management: a barren dichotomy -- A key distinction -- What is meant by leadership? -- The issue of talent -- Leadership pipeline - what pipeline? -- Leadership development in the organization -- Job evaluation: status, grades and ranks3 -- Self-actualization -- The Accountable Leader Chapter 3: Key points -- Chapter 4 Holding leaders to account: leadership by design -- The DMA Solution Set -- What is Decision Making Accountability? -- The importance of conceptual integration -- The link to business strategy -- Management layers and work levels -- The Seven Elements of DMA -- The Accountable Leader Chapter 4: Key points -- Part 2 -- Chapter 5 Held to account at the front line -- On the level -- At the sharp end -- The Seven Elements at the front line -- Challenges at the front line -- The supervisory role in the first level of accountability -- Support roles and their link to authority.

The supervisory challenge at the front line: a 'spanner in the works'? -- Spans of control -- The well-organized customer service front line -- Warning signs: typical issues resulting from multiple tiers of front-line supervision -- Possible next steps -- The Accountable Leader Chapter 5: Key points -- Chapter 6 Managing the front line -- A rule of thumb: organize for value -- The Seven Elements at the second level of accountability -- Implications for management -- The problem with professionals -- Attention: spans -- Key steps to define the optimum span of control -- The span of control questions -- The advantages and shortcomings of narrow and wide spans -- Layers: redressing the balance -- The Accountable Leader Chapter 6: Key points -- Chapter 7 Managing the managers -- The essence of Level 3 accountability -- Issues at Level 3 -- The business unit -- Automation -- Organization design problems at Level 3 -- How it works in practice: a Work Level 3 case study -- Dwell-time at Level 3 -- The Accountable Leader Chapter 7: Key points -- Chapter 8 Managing on a global stage -- Strategic accountability -- When is a regional headquarters justified? -- What does the CHQ do? -- Reporting links -- The Accountable Leader Chapter 8: Key points -- Part 3 -- Chapter 9 Organizational design accountability and leadership in practice -- Leadership development schemes and why they fail -- Organization design is critical to leadership development -- Operational and strategic work: identifying the dividing line -- Performance is no guarantee of promotion -- The importance of boundary moves -- Faulty organization design masks the identification of talent -- Confusion about values, skills and competencies -- The way forward? -- The Accountable Leader Chapter 9: Key points -- Chapter 10 Leadership development schemes: how can they succeed? -- The challenge.

The key steps to identifying and developing leaders -- Pulling the threads together -- The Accountable Leader Chapter 10: Key points -- Chapter 11 Tracking a successful leader -- The era of the inclusive leader -- A Level 8 career track -- Advising leaders at Levels 6 and above -- The Accountable Leader Chapter 11: Key points -- Chapter 12 The accountable leader: 20 key ideas -- 20 key ideas in this book -- References -- Index.