Title Page -- Copyright Page -- Contents -- Acknowledgments -- Introduction -- Chapter 1. Masters of Connection -- Terry Gross -- Richard and Michele Steckel -- Héctor Orcí -- The Titanium Rule -- The Core Principles -- Chapter 1 at a Glance -- Chapter 2. The Core Principles -- There's Always a Bridge -- Curiosity is Key -- What you Assume is what you Get -- Each Individual is a Culture -- No Strings Attached -- Chapter 2 at a Glance -- Chapter 3. Pathways to Connection -- Clarify your Intention -- Notice your Own Reactions -- Search for Similarities -- Use Cues -- Experiment and Adjust -- Putting it All Together: Lindsey Speaks to the NRA -- Chapter 3 at a Glance -- Chapter 4. Points of View -- Me: First-Person Perspective -- You: Second-Person Perspective -- Them: Third-Person Perspective -- Putting it All Together: A Profile of Nikki Moss -- Chapter 4 at a Glance -- Chapter 5. Working with Differences in Groups -- Opening your Presentation -- Reading Cues in Groups -- Helping Diverse Groups Connect -- Bridging Disagreement in a Group -- Putting it All Together: A Conversation with Jonathan Fox -- Chapter 5 at a Glance -- Chapter 6. Twenty Questions -- Chapter 7. Crossing the Bridge-Three Case Studies -- Lynn and the Line Managers -- Joe and the New Kid -- Michele and the Data Wonks -- Chapter 8. Learning Activities -- Activity 1. Spectrum of Perspectives -- Activity 2. Primary and Secondary Aspects of Diversity -- Activity 3. Points of View -- Activity 4. Case Study: Converging Networks -- Activity 5. Clarify your Intention -- Activity 6. The Titanium Rule -- Activity 7. Preclass Interview -- Assessment -- Notes -- Related Reading -- Index -- About the Authors.