Cover -- Title Page -- Copyright Page -- Table of Contents -- List of illustrations -- Acknowledgements -- Introduction -- SECTION A Understanding interpersonal communication -- 1 Defining what we mean by interpersonal communication -- 2 The process of interpersonal communication -- 3 The skills of interpersonal communication -- 4 Communication skills in context -- SECTION B The components of interpersonal communication -- 5 The social context -- 6 Social identity -- 7 Social perception -- 8 Codes 1: codes and language -- 9 Using codes 2: incorporating the non-verbals -- SECTION C Issues and controversies in interpersonal communication -- 10 How useful are 'popular' models of interpersonal communication? -- 11 Do men and women communicate differently? -- 12 Does assertiveness work? -- SECTION D Going beyond interpersonal communication -- 13 Communication and groups -- 14 Final thoughts: is computer-mediated communication (CMC) a new form of interpersonal communication? -- Notes -- Index.