Contents -- Introduction -- A -- Activity-based costing -- B -- Balanced scorecard -- Barriers to entry, exit and mobility -- Benchmarking -- Brainstorming -- Branding -- Business cycle -- Business modelling -- The business plan -- C -- Cannibalisation -- Championing -- Change management -- Cherry-picking -- Clustering -- Competitive advantage -- Convergence -- Core competence -- Corporate governance -- Corporate social responsibility -- Cost-benefit analysis -- Crisis management -- Critical path analysis -- Cross-selling -- Culture -- Customer relationship management -- D -- Decentralisation -- Delayering -- Differentiation -- Diversification -- Double-loop learning -- Downsizing -- E -- E-commerce -- Economies of scale -- Economies of scope -- Empowerment -- Enterprise resource planning -- Entrepreneurship -- Excellence -- The experience curve -- F -- Family firms -- Franchising -- G -- Game theory -- The glass ceiling -- Globalisation -- Growth share matrix -- H -- The Hawthorne effect -- Hierarchy of needs -- I -- Innovation -- Intrapreneurship -- J -- Just-in-time -- K -- Kaizen -- Keiretsu -- Knowledge management -- L -- Leadership -- Lean production -- The learning organisation -- M -- Management by objectives -- Management by walking about -- Mass customisation -- Mass production -- Matrix management -- Mentoring -- Mission statement -- N -- Niche market -- O -- Open-book management -- Operational research -- Outsourcing -- P -- The Pareto Principle (the 80/20 principle) -- Performance-related pay -- The Peter Principle -- Planned obsolescence -- Portfolio working -- Post-merger integration -- Process improvement -- Product life cycle -- Q -- Quality circle -- R -- Re-engineering -- S -- Satisficing -- Scenario planning -- Scientific management -- Segmentation -- The Seven Ss -- Six Sigma -- Small is beautiful -- Span of control.

Strategic alliance -- Strategic planning -- Structure -- Succession planning -- SWOT analysis -- Synergy -- T -- Technology transfer -- Theories X and Y -- Total quality management -- True and fair -- U -- Unbundling -- Unique selling proposition -- V -- Value chain -- Value creation -- Vertical integration -- The virtual organisation -- Vision -- Z -- Zero-base budgeting.