1. Online shopping for positive and negative reinforcement products / Patricia Sorce, Victor Perotti, Stanley Widrick -- 2. Online shopping experience / Yi Guo -- 3. An expanded e-commerce process model serving e-commerce entrepreneurs / David Paper, Eric Pedersen -- 4. Internet shopping model and customer perceptions / Xianzhong Xu, Martyn Roberts -- 5. A psychographic approach to segmenting the electronic shopper / Leo Vijayasarathy -- 6. A negotiation agent system in e-commerce / Chuan-Feng Chiu, Timothy Shih -- 7. Business interactions in a virtual organisations / Karin Axelsson -- 8. Issues and perceptions of unsolicited commercial electronic mail / Jack Marchewka, Chang Liu, Charles Petersen -- 9. Impact of e-learning during SARS outbreak in Hong Kong / Eric Wong -- 10. Building competitive advantage through E-CRM analytics and data integration / Hamid Nemati, Christopher Barko, Ashfaaq Moosa -- 11. E-government Scottish style / Feng Li -- 12. The impact of the role of the government of Egypt on electronic commerce development and growth / Sherif Kamel, Sherine Ghoneim -- 13. Linking technological compatibility and operational capacity constraints to communication technology adoption / Elliot Bendoly, Frederick Kaefer -- 14. Pushing elusive alliances into the light - discovering the value of informal networks on the Internet / Rian van der Merwe, Leyland Pitt -- 15. Technology trust in Internet-based interorganizational electronic commerce / Pauline Ratnasingam, Paul Pavlou.