Contents -- Foreword -- RISK AND CRISIS MANAGEMENT FOR NATURAL DISASTERS: CASES 1-27 -- 1. How the Internet is a Useful Crisis Management Tool -- KEY POINT -- 2. How Communication Technology Must Be Harnessed in an Emergency -- KEY POINT -- 3. How Government Response is Crucial -- KEY POINTS -- 4. How Supplementary Lifeline Utilities Must Be Developed -- KEY POINT -- 5. How Voluntary Support Must Be Catered for -- KEY POINT -- 6. How to Deal with Psychological Stress -- KEY POINT -- 7. Why Ripple Effects Must Be Analysed -- KEY POINT -- 8. Why Preparation for Disaster Must Include Basic Precautions -- KEY POINT -- 9. What to Do in the Event of a Tsunami -- KEY POINT -- 10. How to Distinguish Between Tsunami Advisories: Warning and Watch -- KEY POINT -- 11. The Hospital's Role in Crisis Management -- KEY POINT -- 12. Why Hospitals Must Have Continual Access to Water -- KEY POINT -- 13. How Schools Can Be Used as Evacuation Centers (1) -- KEY POINT -- 14. How Schools Can Be Used as Evacuation Centers (2) -- KEY POINT -- 15. How to Get the Injured to Hospital -- KEY POINT -- 16. How to Call an Ambulance -- KEY POINT -- 17. How to Deal with Rumors -- KEY POINT -- 18. How to Prepare for the Breakdown of Electrical Substations (Lifeline Utilities): An Example from the Taiwan Earthquake -- KEY POINT -- 19. How a Disaster Can Be Turned Into a Lesson -- KEY POINT -- 20. The Mid-Niigata Prefecture Earthquake (1): How the Media was Unhelpful -- KEY POINT -- 21. The Mid-Niigata Prefecture Earthquake (2): How to Keep Means of Communication Open -- KEY POINT -- 22. The Mid-Niigata Prefecture Earthquake (3): Why it is Critical to Restore a Region's Industry -- KEY POINT -- 23. The Mid-Niigata Prefecture Earthquake (4): Why There Should Be Private Insurance Against Earthquake Damage -- KEY POINT -- 24. How to Plan for Evacuation During Torrential Rain.

KEY POINT -- 25. How to Prepare for Hazardous Secondary Effects -- KEY POINT -- 26. What We Can Learn from Hurricane Katrina -- KEY POINT -- 27. The Great Sichuan Earthquake: Why Wide-Area-Coverage Evacuation Centers are Needed -- KEY POINT -- RISK AND CRISIS MANAGEMENT FOR DAILY LIFE: CASES 28-62 -- 28. Why Everyone Must Take Precautionary Measures -- KEY POINT -- 29. Why We Need to Repeat Simulated Experiences -- KEY POINT -- 30. When Knowledge Is Not Enough -- KEY POINT -- 31. How Knowledge Acquired by Experience is Superior -- KEY POINT -- 32. What to Do If a War Breaks Out While in a Foreign Country -- KEY POINT -- 33. What to Do If You Get Caught in an Emergency Abroad -- KEY POINT -- 34. What to Do If You Get Arrested While Abroad -- KEY POINT -- 35. How to Avoid Terrorist Bombing Attacks -- KEY POINT -- 36. What to Do If You Find an Intruder in Your Hotel Room (1) -- KEY POINT -- 37. What to Do If You Find an Intruder in Your Hotel Room (2) -- KEY POINT -- 38. How to Respond to a Medical Emergency Abroad -- KEY POINT -- 39. Why Analysis of Real-life Experiences are Needed -- KEY POINT -- 40. How to Prepare for Emergencies on a Routine Basis -- KEY POINT -- 41. Why Portable Toilets Are Essential -- Key Point -- 42. How Typhoon Psychology is Fatal -- KEY POINT -- 43. Why Specific Roles Should Be Allocated -- KEY POINT -- 44. How Specific Roles Should Be Allocated -- KEY POINT -- 45. How to Deal with Personal Risk (1) -- KEY POINT -- 46. How to Deal with Personal Risk (2) -- KEY POINT -- 47. How to Prevent Fires at Home (1) -- KEY POINT -- 48. How to Prevent Fires at Home (2) -- KEY POINT -- 49. How to Ensure the Safety of Your Infant -- KEY POINT -- 50. How to Ensure Water Supply -- KEY POINT -- 51. How to Maximize the Use of Flashlights -- KEY POINT -- 52. Why the Need for Self-Insurance -- KEY POINT.

53. How to Deal with Bankruptcy of Financial Institutions -- KEY POINT -- 54. How the Lifting of Payoffs Ban has Affected Risk -- KEY POINT -- 55. What Clothing and Other Personal Effects are Appropriate -- KEY POINT -- 56. What to Do In An Emergency When Driving or Using an Elevator -- KEY POINT -- 57. Why the Need to Fall Back on "Self-Help" When Overseas -- KEY POINT -- 58. How Spyware Infects your Computer -- KEY POINT -- 59. Why Internet Auctions are at Your Own Risk -- KEY POINT -- 60. How to Counter Phishing Fraud -- KEY POINT -- 61. How to Protect Yourself Against Credit Card Skimming (1) -- KEY POINT -- 62. How to Protect Yourself Against Credit Cards Skimming (2) -- KEY POINT -- RISK MANAGEMENT FOR GOVERNMENT AND BUSINESSES: CASES 63-101 -- 63. Why Businesses Should Not Neglect On-going Training -- KEY POINT -- 64. Why a Physical Distribution System is Necessary -- KEY POINT -- 65. How to Compensate for an Incomplete Crisis Management Education -- KEY POINT -- 66. How Effective Life Protection Products Could Be Developed -- KEY POINT -- 67. Why the Need to Develop Next-Generation Disaster Prevention Technologies -- KEY POINT -- 68. How Products Could Be Developed in Support of Disaster Response -- KEY POINT -- 69. What Criteria to Use in Assessing a Crisis -- KEY POINT -- 70. What are the Crisis Management Efforts Directed At? -- KEY POINT -- 71. How to Maintain Communication Between Operations Staff, Residents and Specialists -- KEY POINT -- 72. Why the Atomic Industry Must Maintain Ongoing Dialog with its Community -- KEY POINT -- 73. How the Multi-Faceted Check System Works -- KEY POINT -- 74. How Indirect Damages May Far Surpass Your Assumptions -- KEY POINT -- 75. How Management Can Respond Swiftly - the Feed-forward Mode (1) -- KEY POINT -- 76. How Management Can Respond Swiftly - the Feed-forward Mode (2) -- KEY POINT.

77. How to Predict Disasters -- KEY POINT -- 78. How to Establish a Quick Response Setup -- KEY POINT -- 79. Why a Backup System is Needed -- KEY POINT -- 80. How to Counter Weaknesses in Supply Chain Management -- KEY POINT -- 81. When Reading the Manual Won't Do -- KEY POINT -- 82. What is the Crux of Crisis Management? -- KEY POINT -- 83. How the Kamban (Just In Time: JIT) System Can Be Tweaked to Support Production -- KEY POINT -- 84. How Managerial Behavior Matters -- KEY POINT -- 85. How to Tap the Know-How of Security Companies -- KEY POINT -- 86. How to Protect Your Computers -- KEY POINT -- 87. How to Guard Against Computer Viruses -- KEY POINT -- 88. Why Risk Financing is an Absolute -- KEY POINT -- 89. How Office Location Affects Crisis Management -- KEY POINT -- 90. How to Set the Optimum Security Level of Information Systems -- KEY POINT -- 91. What Lessons Were Learned from the Fukuchiyama Line Train Derailment? -- KEY POINT -- 92. What Safety Measures and Environmental Policies Should Chemical Companies Adopt? -- KEY POINT -- 93. How to Deal with Asbestos Damage -- KEY POINT -- 94. How Intellectual Property Infringement is Spreading -- KEY POINT -- 95. How to Secure Food Safety and Information Reliability -- KEY POINT -- 96. How the Natural Sciences, Arts and Social Sciences Can Collaborate -- KEY POINT -- 97. How to Make Your Investor Relations Work -- KEY POINT -- 98. What are the Consequences of Irresponsible Media Coverage? -- KEY POINT -- 99. How to Prevent Personal Information Leakage -- KEY POINT -- 100. Why the Need for an Informatics Education Towards Problem-Solving -- KEY POINT -- 101. How Compliance Should Be Reconsidered: Organizations that Comply with Laws and Regulations While Satisfying Ethical Requirements Considering Autopoietic Theory -- KEY POINT -- Epilogue -- References -- Planning Exercises and Q&As -- Index.