Cover -- Title Page -- Copyright -- Table of Contents -- Chapter 1: Total Quality Management and Problem-Solving -- Chapter 2: The Problem-Solving Process -- Case Studies in Problem-Solving -- Chapter 3: Scheduling for Gifted and Talented Students -- Chapter 4: Developing a School Discipline Policy -- Chapter 5: Selecting a Course Textbook -- Chapter 6: Putting It All Together -- The Tools of Problem-Solving -- Perception Sharing -- Nominal Brainstorming -- Popcorn Brainstorming -- Brainwriting -- Break-Time Brainwriting -- Flip Chart Brainwriting -- Silent Flip Chart Brainwriting -- Affinity Diagram -- Tree Diagram -- Information Sharing -- Sorting -- Prioritization Techniques -- Relations Diagram -- Matrix Diagram -- Measurement Map -- Negative Questioning -- A + B = C -- Trial Close -- Series of Why Else -- Series of Why -- Search this Book.