Cover -- Title Page -- Copyright -- Dedication -- Contents -- Chapter 1 Why Meetings Fail: Reframing Workflow Management -- Guiding Principles -- Separate Content and Process -- Why the Boss Shouldn't Run Meetings -- The Issues Management Session -- The Innovation Session -- The Problem-Solving Session -- Ongoing Planning -- Entry Points -- Managing Yourself -- Structure of This Book -- Chapter 2 The Issues Management Session -- The Case Study -- The Issues Management Session -- Step One: Laying the Groundwork -- Step Two: Identify the Purpose of the Session -- Step Three: Surface All the Issues -- Step Four: Narrow the List to Critical Issues -- Step Five: List the Top Ten Critical Issues -- Step Six: Resolve the Issues or Move Them to Another Session -- Step Seven: Write the Action Plan -- Chapter 3 The Innovation Session -- The Case Study -- The Innovation Session -- Getting Started -- Information Gaps -- Clarify Session Purpose -- Phase One: Ideation -- Ask for More Ideas -- Phase Two: Building -- Phase Three: Evaluation -- Phase Four: The Action Plan -- Final Thoughts on the Innovation Session -- Chapter 4 The Problem-Solving Session -- When to Use the Problem-Solving Session -- The Case Study -- The Problem-Solving Session -- Step One: Laying the Groundwork -- Step Two: Identify the Problem -- Step Three: Reframe the Problem -- Step Four: Ask for Solutions -- Step Five: Expand the Search -- Step Six: The Action Plan -- Don't Overdo It -- Chapter 5 The Ongoing Planning Process -- The Three Drivers of Ongoing Planning -- Innovative Collaboration Practices -- A Robust Planning Database -- Personal Workflow Planners -- An Operational Tool -- Organizational Learning -- A Strategic Mindset -- Zen and the Workflow Planner -- Effective Decision Making -- A Final Thought -- Chapter 6 One-on-One Sessions -- The One-on-One Issues Management Session.

Getting Started -- Displaying -- Identify Critical Issues -- Question Exercise -- Action Plan -- Return to Critical Issues -- Switch Roles -- The One-on-One Innovation Session -- Facilitating -- Speed -- Innovation Session Phases -- Phase One: Ideation -- Phase Two: Building -- Phase Three: Evaluation -- Phase Four: Action Plan -- Switch Roles -- The One-on-One Problem-Solving Session -- Facilitating -- Getting Started -- Process and Content -- Entry Points -- Pattern Recognition -- Clarify the Problem -- Verify or Reframe the Problem -- Solution Identified -- Question Exercise -- Check for Solutions -- Solution Identified -- Invisibility Exercise -- Ideation -- Check for Solutions -- Solution Identified -- Switch Roles -- Postsession Discussion -- Chapter 7 Solo Sessions -- The Solo Issues Management Session -- Getting Started -- Workflow Framing -- The Solo Innovation Session -- Phase One: Ideation -- Phase Two: Building -- Phase Three: Evaluation -- The Solo Problem-Solving Session -- Entry Points -- Information Gaps -- Question Exercise -- Getting Started -- Pattern Recognition -- What-If Exercise -- Solution Identified -- Ideation Exercise -- Chapter 8 Making It Happen -- Reminders -- Lead by Example -- Validate -- Expect Success -- Always Be Asking -- Handle the Chaos -- Stay Tuned In -- Clarify Instructions -- Maintain Speed -- Refrain from Judging -- Free Their Minds -- Restrict Discussion -- Encourage Laughter -- Maintain Control -- Know When to Wait -- Aim for Fluidity -- Stand Up -- Throw a Change-Up -- Show, Don't Tell -- Circulate -- Don't Comment -- Ideation Exercises -- Mind-Reading Exercise -- Genie Exercise: Round 1 -- Genie Exercise: Round 2 -- Flying Exercise: Round 1 -- Flying Exercise: Round 2 -- "No One Can See Me" Exercise -- Swapping Exercise: Round 1 -- Swapping Exercise: Round 2 -- Trillion Dollars Exercise: Round 1.

Trillion Dollars Exercise: Round 2 -- Trillion Dollars Exercise: Round 3 -- Know-It-All Exercise: Round 1 -- Know-It-All Exercise: Round 2 -- Interconnectivity Exercise: Round 1 -- Interconnectivity Exercise: Round 2 -- True or False Exercise -- Big Question Exercise -- Small Question Exercise -- Ask the Group -- Pairs Exercise -- How to Do It Yourself -- Final Thoughts -- Appendix 1 Group Session Guides -- Appendix 2 One-on-One Session Guides -- Appendix 3 Solo Session Guides -- Index.