Six Sigma Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- What is Six Sigma? -- Purpose of the Book -- What does Self-assessment Mean for an Organisation? -- What Can You Gain? -- The Malcolm Baldrige Performance Excellence Framework -- The Six Sigma Development Model and the Malcolm Baldrige Performance Excellence Framework -- Assessment Criteria -- Assessment Instructions -- Assessing Development Leadership Capabilities -- 1.Leadership -- 2.Strategic Planning -- 3.Customer Focus -- 4.Measurement, Analysis, and Knowledge Management -- 5.Workforce Focus -- 6.Operations Focus (6) -- 7.Results through Six Sigma Approach -- Assessing Development Management Capabilities -- Six Sigma Development Process -- 1.DEFINITION phase of the Six Sigma project -- Six Sigma project MEASUREMENT phase -- 3.ANALYSIS phase of the Six Sigma project -- 4.IMPROVEMENT phase of the Six Sigma project -- 5.CONTROL phase of the Six Sigma project -- Scope of application of the Six Sigmadevelopment model -- Baldrige Scoring Summary Sheet -- About the Author -- Development training -- ChangeManager Pro Products.