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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
by
Michelli, Joseph A., 1960-
https://learning.oreilly.com/library/view/~/9780071641630
https://learning.oreilly.com/library/view/~/9780071641630/?ar
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The Starbucks experience : 5 principles for turning ordinary into extraordinary
The Starbucks experience : 5 principles for turning ordinary into extraordinary
by
Michelli, Joseph A., 1960-
https://go.oreilly.com/library-access/library/view/-/9780071477840/?ar
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