Contents -- List of Figures -- List of Training Management Checklists -- List of Training Management Forms -- Preface to the Third Edition -- 1 How to Lead Learning Organizations -- 2 How to Make the Most of E- Learning -- 3 How to Run the Training Operation -- 4 How to Manage Outsiders -- 5 How to Manage Training for Teams -- 6 How To Manage Coaching and Mentoring -- 7 How to Train for Innovation -- 8 How to Support Learners on Their Own -- 9 How to Assess Training Needs -- 10 How to Design and Write Training -- 11 How to Implement and Deliver Training -- 12 How to Evaluate Training -- Appendix Models for Individual and Organizational Learning -- Bibliography -- Index -- About the Author.