Cover -- Title Page -- Copyright -- Contents -- Introduction -- 1 Develop Your Most Valuable Resource -- 2 Challenge the Myths That Block Effective Delegation -- 3 The Starting Point of Delegation -- 4 The Factory Model of Management -- 5 Determine Your Key Result Areas -- 6 Set Standards of Excellent Performance -- 7 Management by Objectives -- 8 The Three Qualities of the Best Bosses -- 9 The Seven Keys to Effective Delegation -- 10 Manage by Exception -- 11 See Yourself as a Teacher -- 12 Build Confidence in Your Staff -- 13 Delegate Decision Making -- 14 Inspect What You Expect -- 15 Build Your People with Regular Feedback -- 16 Motivate Your Staff Continually -- 17 Practice Situational Leadership -- 18 Identify the Four Personality Types -- 19 Three Leadership Styles -- 20 Avoid Reverse Delegation -- 21 Five Keys to Managerial Effectiveness -- Index -- About the Author.