Cover -- CONTENTS -- EDITORIAL ADVISORY BOARD -- Delivering not just value . . . but added value -- Library and IT mergers: how successful are they? -- The perception of effectiveness of merged information services organizations -- Libraries and IT: are we there yet? -- Merged service outcomes at Earlham College -- Get it in writing: MOUs and library/IT partnerships -- Creating collaborative technology-rich workspaces in an academic library -- Do academic enquiry services scare students? -- Getting everyone on the same page -- From paper to electronic, the evolution of pathfinders: a review of the literature -- Understanding our student learners -- Information literacy education through mediated learning and multiple intelligences -- Viewing information needs through a Johari Window -- Corporate governance research on the free web: a selected annotated guide.