Title -- Copyright -- About the Authors -- Preface -- Contents -- PART 1 Become a Professional -- Tip 1: Define Professionalism for Yourself -- Tip 2: Develop a Professional Attitude -- Be Enthusiastic and Positive -- Be Thankful! -- Tip 3: Respect Yourself -- Tip 4: Respect Others -- Tip 5: Be a Team Player -- Tip 6: Respect the Chain of Command -- Tip 7: Beware of Office Politics -- Tip 8: Develop Good Work Habits -- Tip 9: Act Like a Professional -- Tip 10: Professionalism Checklist -- PART 2 Mind Your Manners -- Tip 11: Practice Gender-Neutral Etiquette -- Tip 12: Master Business Entertaining -- Be a Good Host -- Be a Good Guest -- Tip 13: Tip Appropriately -- Tip 14: Model Mealtime Etiquette -- Tip 15: Meet and Greet People -- Who Gets Introduced First? -- Being Introduced -- Shaking Hands -- What About Kissing or Hugging? -- Remember Names -- Tip 16: Mind Your Cubicle Manners -- Do's and Don'ts for Cubicle Workers -- Tip 17: Don't Blow Smoke -- Tip 18: Manners Checklist -- PART 3 Act Like a Professional -- Tip 19: Socialize Without Damaging Your Reputation -- Tip 20: Have Professional Relationships -- Tip 21: Network Like a Pro -- Overcoming Networking Anxiety -- Tip 22: Dress the Part -- Casual Dress Days -- Tip 23: Be Well Groomed -- Tips for Women -- Tips for Men -- What About Body Piercings and Tattoos? -- Tip 24: Communicate Professionally -- Tip 25: Be Assertive, Not Aggressive -- Tip 26: Watch Your Body Language -- Maintain Eye Contact -- Touch -- Posture -- Gestures -- Tip 27: Listen and Learn -- Tip 28: Give and Receive Feedback -- Giving Effective Feedback -- Receiving Feedback -- Tip 29: Maximize Phone and E-Mail Messages -- Telephone Time -- E-Mail Communication -- Tip 30: Communication Checklist -- PART 4 Improve Your Skills -- Tip 31: Keep Learning and Improving -- What Should Jan Do? -- Tip 32: Improve Your Writing Skills.

What Is Your Outcome? -- Who Is the Reader? -- Write -- Revise! -- Tip 33: Present Like a Pro -- Tip 34: Be a Problem Solver, Not a Problem -- Tip 35: Make Good Decisions -- Tip 36: Set and Achieve Goals -- Tip 37: Schedule Your Time -- Know Where Your Time Goes -- Prioritize Skillfully -- Avoid Time Wasters -- Tip 38: Organize Your Workspace -- Tip 39: Manage Meetings Efficiently -- Tip 40: Improvement Checklist -- PART 5 Cope with Challenges -- Tip 41: Manage Difficult Situations -- Tip 42: Handle Mistakes and Apologies -- What Should Juan Do? -- Tips on Avoiding Mistakes and Making Apologies -- Tip 43: Defuse Conflict -- Different Tips for Different Types -- Tip 44: Manage Anger -- Tip 45: Interact Effectively with Difficult People -- Seven Difficult Personalities -- Tip 46: Deal with Pressure and Stress -- Tip 47: Avoid Gossip and Backbiting -- What to Do When Someone Tries to Gossip -- Tip 48: Beware of Sexual Harassment -- Avoiding Trouble -- Tip 49: Practice Intercultural Courtesy -- Tip 50: Success Checklist -- Professionalism Assessment -- Answer Keys -- Tip 4: Respect Others -- Tip 7: Beware of Office Politics -- Tip 8: Develop Good Work Habits -- Tip 10: Professionalism Checklist -- Tip 15: Meet and Greet People -- Tip 18: Manners Checklist -- Tip 30: Communication Checklist -- Tip 31: Keep Learning and Improving -- Tip 42: Handle Mistakes and Apologies -- Tip 48: Beware of Sexual Harassment -- Professionalism Assessment -- Additional Reading.