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Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
by
Patterson, Kerry, 1946-
https://go.oreilly.com/library-access/library/view/-/9780071829311/?ar
https://learning.oreilly.com/library/view/~/9780071829311/?ar
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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
by
Patterson, Kerry, 1946-
https://go.oreilly.com/library-access/library/view/-/9780071446525/?ar
https://learning.oreilly.com/library/view/~/9780071446525/?ar
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