1. Memory, learning, and management : introducing basic knowledge concepts -- 2. Inquiry systems : understanding how people gain knowledge -- 3. Knowledge space : building foundations for advancing knowledge -- 4. Electronic brainstorming : stimulating creative idea generation -- 5. Groupware : enabling knowledge sharing across time and space -- 6. Electronic memory : increasing knowledge availability -- 7. Visualisation system : facilitation knowledge interpretation -- 8. Knowledge miner : assisting in pattern discovery and prediction -- 9. E-learning portal : enhancing user experience -- 10. Quality monitor : assessing knowledge credibility -- 11. Neural network : automating knowledge application -- 12. Exercising space : facilitating learning through experimentation -- 13. Social environment : promoting knowledge sharing through personal interaction -- 14. Task contingencies : examining if two heads are always better than one -- 15. Communities of practice : enhancing collective effectiveness -- 16. Mode of socialisation : comparing effects of informal and formal socialisation on organisational performance -- 17. Organisational culture : determining knowledge-sharing attitudes -- 18. Incentives and rewards : motivating knowledge sharing -- 19. Specialist training : cultivation knowledge management professionals -- 20. Theory vs. practice : finding out if we do what we preach -- 21. Codification or personalisation : choosing the right knowledge management strategy -- 22. Visions and directions : balancing academic and practitioner positions on KM.