Fundamentals of customer-focused management competing through service
Title:
Fundamentals of customer-focused management competing through service
Author:
John, Joby, 1957-
ISBN:
9780313053696
Personal Author:
Publication Information:
Westport, Conn. : Praeger, 2003.
Physical Description:
1 online resource (xx, 216 p.) : ill.
Genre:
Electronic Access:
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=125702