How to Write Terrific Training Materials: Methods, Tools, and Techniques -- Copyright -- Contents -- Exhibits and Tools -- Website Contents -- Acknowledgments -- Introduction -- Purpose -- Audience -- Product Description -- Chapter 1: Overview of the Design Process -- Essential Steps in the Training Design Process -- Where Materials Development Fits into the Design Process -- A Ten-Part Training Plan to Use as a Blueprint for Materials Development1 -- 1. Define the Issue -- 2. Identify the Need -- 3. Contract with Supervisors -- 4. Identify/Establish Performance Standards -- 5. Identify Trainees -- 6. Establish Training Objectives and Training Evaluation Criteria and Results -- 7. Determine the Cost of Training -- 8. Select/Develop the Training Program -- 9. Schedule the Training -- 10. Evaluate the Results -- How to Present a Training Plan to Management and Gain Approval -- Next Steps -- Chapter 2: Objectives for Writing Projects -- Instructional Objectives Versus Objectives for Training Program Materials -- Write Instructional Objectives -- Four Characteristics of Instructional Objectives -- Four Elements of Well-Written Objectives for Training Program Materials -- Sample Objectives for Writing Materials -- Next Steps -- Chapter 3: Use the Writing Process -- Assess Your Writing Skills -- Use Four Steps to Organize Your Ideas -- Next Steps -- Chapter 4: What Are the Best Training Methods? -- Select the Best Learning Experiences -- Situation One -- Suggested Answers -- Situation Two -- Suggested Answers -- Select the Appropriate Technical Training Methods to Promote Recall and Application -- Select the Best Audiovisual Support for Materials Design and Delivery -- Pace Training Methods to Avoid Boredom -- Determine How Much Practice Is Needed to Learn a Skill -- Sequence Training Methods Using a Situational Training Model.

Describe How the Materials Development Process Changes Based on Classroom Versus e-Learning Delivery -- Next Steps -- Chapter 5: Develop Materials for Learning Activities -- Write Three Types of Materials, Depending on the Purpose -- Use a Seven-Step Process to Design Learning Activities -- Adapt, Modify, or Create New Learning Experiences -- Create Discovery Learning by Developing Five Adult Learning Steps to Process Any Learning Activity -- 1. Trainer Sets Up the Learning Activity by Telling What, Why, and How -- 2. Learners Participate in a Learning Activity -- 3. Learners Share and Interpret Their Reactions -- 4. Learners Identify Concepts -- 5. Learners Apply Concepts to Their Own Situations -- Distinguish the Use of Different Types of Handout Materials -- Pre-Work -- Programmed Notes -- Edit Materials to Address Content and Format Issues -- Develop Effective and Lean Job Aids -- Use Different Graphic Looks to Enhance Training Materials -- First Impressions: Make Your Materials Shine -- Next Steps -- Chapter 6: Develop Learning Activities to Acquire Knowledge and Skill and to Influence Attitudes -- Application Sharing -- The Case Study Method -- Five Types of Case Studies -- Examples of the Five Types of Case Studies -- Identification Case Study Example: New Supervisor -- Problem-Solving Case Study Example: Rumors Abound! -- Practice Case Study Example: Giving Orders -- Application Case Study Example: Prioritize Training Projects -- Serial Case Study Example: Manager's Role -- Where Case Studies Fit in Workshop Design -- How to Develop a Case Study -- 1. Write a Learning Objective -- 2. Select a Type of Case Study Based on the Objective -- 3. Select the Setting and Characters Required to Reach the Objective -- 4. Add Dialogue If Appropriate -- 5. Write Instructions and Discussion Questions -- 6. Test the Case Study and Obtain Feedback.

7. Revise the Case Study Based on Feedback -- 8. Develop Variations -- Overcoming Problems When Developing Case Studies -- Debriefing Questions for the Five Types of Case Studies -- Facilitator Processing Questions -- Discussion or Chat -- Games and Simulations -- In-Basket Exercises -- Interviews -- Jigsaw Learning, Teaching Learning Teams, Teaching Projects -- Polling -- Task Force Projects -- Writing Tasks -- Session Starters and Energizers -- Next Steps -- Chapter 7: Develop Learning Activities to Acquire Knowledge -- Lecture -- Learning Tournaments -- Self-Study Materials, Printed Resources, and Information Search -- Course Pre-Work -- Study Groups -- Observation, Field Trips, and Video -- Demonstrations -- Tests -- Next Steps -- Chapter 8: Develop Learning Activities to Acquire Skill -- Practice and Return Demonstrations -- Role Play/Skill Practice -- Suggestions for Writing Skill Practice or Role Plays -- Next Steps -- Chapter 9: Develop Learning Activities to Influence Attitudes -- Empathy Role Play -- How the Five Steps of Adult Learning Are Used to Ensure a Successful Empathy Role Play -- Inquiry-Oriented Discussions -- Self-Assessments and Inventories -- Behavior Modeling -- Next Steps -- Chapter 10: Develop Assessments and Tests -- Why Write Tests? -- Do We Need to Test? Criteria for Testing -- Skill Performance Tests -- Knowledge Tests -- Test Development Steps -- Test Reliability -- Test Validity -- How to Establish Validity for a Test: Item Analysis -- Analyzing the Data for Validity -- Skill Performance Rating Systems -- Next Steps -- Chapter 11: Develop a Lesson Plan or Leader's Guide -- Contents of Lesson Plans -- Types of Lesson Plans -- Chapter 12: Design Effective Visual Support -- Flip Charts, Whiteboards -- Design Slides with Power -- Color Psychology -- Transition and Build Checklist -- Video Scripting.

Converting Classrom Training for e-Learning -- Bibliography -- About the Author -- Index.